Adobe Creative Cloud
Google Suite & AdWords
Avid Pro Tools
Basic Spanish Proficiency
Excellent Verbal & Written Communication Skills
Passion for the Creative Arts
Inbound Audience Services Representative
Lyric Opera of Chicago – Chicago, IL
June 2021 – Present
In my current role I provide knowledgeable and helpful customer service to patrons and assist them with ticketing and account needs via phone and email. I lead new staff members in training sessions that are instrumental in communicating best practices for our team. During performances I am in the lobby of the Opera house representing both the audience services department and Lyric Opera as a whole. I serve as the point person for customer ticketing and general information at performances.
Nan McKay & Associates – Chicago, IL
February 2021 – July 2021
I reviewed an average of 20 applications per day using Podio project management software, determined applicants’ eligibility for program based on set criteria and provided empathetic and informative support to applicants over the phone throughout the review process.
Sky Show Actor
May 2019 - May 2020
I performed the role of Jesse in the Adler Planetarium's Destination Solar System sky show in the Grainger Sky Theater. I perform three to four shows a day and interact with guests before and after the show in character
In this role I engage with audience members to increase their knowledge of our solar system and the science behind our universe in a fun and engaging way.
Showroom Assistant/Temporary Worker
The HON Company/Beacon Hill
Oct 2018 - April 2020
Through Beacon Hill Staffing Group I have been working in a long term position as a showroom assistant for The HON Company's Chicago showroom in the Merchandise Mart. In this position, I collaborate with the showroom manager to ensure showroom operations run smoothly and facilitate events in the showroom with The HON Company members and outside clients. I regularly conducted research projects and analysis on current trends and innovations to be presented to the showroom manager.
Metropolis School of Performing Arts
June 2018 - Aug 2018
I supervised three separate sessions of 50 kids throughout three week theatre camp. I listened to, encouraged, and supported campers throughout auditions, rehearsals, and performances of their 60 minute shows.
College of DuPage Multimedia Services
December 2017 - June 2018
I assisted with a variety of administrative duties for Multimedia Services. On video shoots I serve as an associate producer and production assistant.
September 2017 - June 2018
I assisted with a variety of client based creative projects. Edit photoshop, HTML, and copy for a variety web content.
Digital Alliance Media
August 2017 - November 2017
I interacted with clients, including both agencies and businesses reps and offered information, pricing, and solutions regarding their video services needs.
Marketing and Events Intern
Booth Tarkington Civic Theatre
May 2017 - August 2017
I assisted with planning and executing events for the theatre, assisted in fundraising and marketing. I created promotional videos and helped develop partnering relationships between Civic and the Carmel, IN community businesses and residents.
Northwestern University 2021-2022
MS - Leadership for Creative Enterprises
Current GPA: 4.0
Ball State University 2013-2017
BA - Telecommunications / Theatre
Conc. - Video Production / Theatrical Studies
GPA - 3.7 - Graduated Cum Laude
Languages: Intermediate Level Proficiency Spanish
2016-2017 TCOM Student of the Year
2016-2017 TCOM Production Student of the Year
Ireland / London 6 Week Film Immersion Program
TCOM Student Advisory Council
May 2016 - May 2017
I led representatives of student groups in the TCOM department. Together the SAC shapes the future of TCOM student involvement. The organization discusses things happening in the department, looks for fundraising opportunities, plans the annual awards banquet and also gives tours of the department to prospective students.
I personally organized and scheduled the department tours, led the meetings, and was the student link between the TCOM faculty and student body.
Indiana Bicentennial Torch Relay Documentary
May - Dec 2016 Muncie, IN
I organized scheduling for the student crew, made call sheets for every shoot and oversaw on set organization, timeliness, and efficiency.
CardinalVision 57 TV Station
August 2015 - May 2016
I organized scheduling for the on - campus television station. I made executive decisions regarding programming and promotion. This position was also a fellowship, where I worked with a representative from Comcast to ensure Ball State programs were broadcast and sent to Comcast to be put On Demand.
George and Frances Ball Foundation Immersive Learning Project
January - May 2016
I organized scheduling and made call sheets for every shoot. While on set I made sure everyone was working effectively and efficiently. I also talked with clients to ensure their comfort with being on camera or using the location.